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Clinic FAQ's

Client Education is one of CEDARCREST'S main priorities as it allows you to take a more active role in your pet's health. Here you will find Frequently Asked Questions for quick answers to common problems. If you have a question for our Doctors or our team that is not answered here, please use the contact us page. To see the Frequently Asked Questions for the Country Club, click here.

Q: What are your hours?

A:  Our Hours of Care are:

Monday - Friday 7am - 7pm 
Saturday 7am - 5pm
Sunday   9-10amand 5-6pm
(to admit and discharge patients only) 

Q: Does my pet need an appointment?

A:  For non-emergency problems, a scheduled appointment will allow you and your pet the opportunity to share your concerns with the veterinarian and hospital medical team.  If you present your pet for services without an appointment, we will make every effort to accommodate you given our schedule for that day.   As always, any Pet Emergency will be given priority.

Q:  What happens if my pet has an emergency?

A:  If your pet has an emergency during our normal hours of care, please call the clinic (if possible) and bring your pet to the clinic immediately.  Calling ahead (if possible), allows our team to be better prepared for your pets' specific emergency.  If your pet has an emergency after hours, please call our doctor-on-call at 540-943-7599.  Your doctor will help you determine the best course of action and treatment given the facts and circumstances of the emergency. 

Q: What are CEDARCREST's payment options?
A: For your convenience, we accept Cash, Checks, Visa, MasterCard, Discover, American Express, and CareCredit. Payment is due at the time services are rendered.

A Payment Plan may be established with CareCredit to allow you to create the easiest payment option for your budget. Care Credit has an automatic 6-month NO INTEREST Plan available, as well as other plans. Care Credit  can also be used with many (human) medical service providers.  See if you are approved at Care Credit.

We also accept VPI Pet Insurance, ASPCA Pet Insurance and Purina Pet Health Insurance.

Q:  What types of pets do you see?

A:  We see all types of small companion animals, birds and exotic pets!  Along with our dog and cat friends, we also see ferrets, rabbits, guinea pigs, chinchillas, hedgehogs, rats, mice, gerbils, hamsters, snakes (non-poisonous only), sugar gliders, iguanas, monitors, skinks, turtles, tortoises...and more! 

We commonly treat a variety of pet bird species like macaws, cockatoos, African Greys, amazons, conures, lorries, cockatiels, parakeets, lovebirds, budgies, canaries and even finches!

We frequently see other types of birds like falcons, hawks, pigeons, peacocks and various species of geese, ducks and other fowl....including chickens and turkeys!

Wildlife can be seen with the appropriate permits.


Q: What pets don't you see?

A:  We do not see large animal species (horses, cows, pigs, etc.), primates (monkeys), poisonous snakes, or any type of "Rabies Vector Animals", such as raccoons, foxes, or skunks.


Q: Does my pet need to be tested for heartworm disease every year if it is on a year-round preventative?

A: It is important to retest for heartworm annually because if heartworm preventative is given to a heartworm positive pet it can cause a life-threatening allergic reaction. Even if your pet is on heartworm preventative year-round, there is a small chance that your pet could contract a heartworm infection due to an accidentally skipped dose or due to the development of resistance to the medication.


Q:  Why does my pet need year-round flea and tick prevention?

A: Year-round flea and tick prevention is very important.  There can be periods of time warm enough for fleas and ticks to hatch and breed, even during the winter.  Additionally, these medications are better at preventing infestations than they are at controlling a current infestation.  A few warm days during the winter could mean the beginning of a flea infestation in your house.  Remember, it is better to kill fleas and ticks BEFORE they can create a problem in your house and on your pet.